Consulting - Service Management
Thursday, 24 March 2011
© enterprise-DNA Ltd 2011
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Objective
To define the boundaries for the programme and communicate the approach
Objective
To determine the level of conformance to the standard via interviews and observation
Objective
To locate and categorise the existing evidence to enable a review to be made
Objective
To review the available evidence in preparation for an assessment
Objective
To produce a report detailing the level of conformance and areas requiring focus
Objective
To provide sign-off to proceed in to the “Certification & Retention” Stages based upon the
assess-DNA® pulse report
Using the internationally recognized and respected standard ISO/IEC 20000 (for an overall service management assessment) or ISO/IEC 27001 (for an information security management assessment) as the benchmark, your service management capability is assessed. This results in the recognition of existing capabilities and recommendations to enhance/address gaps.
Click the stages below for further explanation...
